Thank you for shopping with Thean Ee, your trusted source for wholesome millet-based products. We want you to be fully satisfied with every purchase, and we’re here to make your return or refund experience as smooth as possible.

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How to Request a Return

If you need to return an item, just follow these simple steps:

1. Get in Touch
   Email our support team at theaneeagri@gmail.com with your order number and the item(s) you’d like to return.

2. Receive Authorization
   We’ll send you a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.

3. Prepare Your Package
   Repack the item securely and clearly write the RMA number on the outside of the package.

4. Ship It Back
   You’ll be responsible for return shipping costs. We recommend using a trackable service to ensure it reaches us safely.

 

Refund Process

Once we receive and inspect the returned item, we’ll process your refund within [Insert Number] business days. Refunds will be issued to the original payment method used at checkout. Please allow a few extra days for your payment provider to reflect the credit.

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Items Not Eligible for Return

Some items are non-returnable for safety and policy reasons, including:

• Perishable goods (e.g., food products)

• Gift cards

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Damaged or Defective Products

Received something damaged or not quite right? Please contact us right away at theaneeagri@gmail.com. We’ll arrange for a replacement or issue a full refund, depending on your preference.

 

Need Help?

Have questions or need assistance with a return?
We’re here to help! Contact our customer support team at theaneeagri@gmail.com, and we’ll be happy to assist you.